Question 1

How do I download my purchase?

Accepted Answer

After payment you instantly receive an email from Lemon Squeezy with your download link. Click the link to download your files immediately. You also get lifetime access to your purchases via your Lemon Squeezy account dashboard — download anytime, forever.

Question 2

How long do I have access to my downloads?

Accepted Answer

Forever. All purchases include lifetime access. You can download your files as many times as you need, on as many devices as you want. We also send free updates — if we improve a product, you get the updated version at no extra cost.

Question 3

I did not receive my download email. What should I do?

Accepted Answer

Please check your spam or junk folder first. If you still cannot find it, email us at support@vizanlabs.com with your order number and we will resend your download link within a few hours.

Question 4

What file formats do your products come in?

Accepted Answer

It depends on the product type. Resume and document templates come in Word (.docx) and PDF formats. Spreadsheet templates come in Excel (.xlsx) and Google Sheets. eBooks — such as kids activity books, puzzle books, coloring books, recipe collections and mindfulness workbooks — come in PDF and ePub formats. ePub files are compatible with Kindle, Apple Books, Kobo and most eBook readers. Each product page clearly lists all included formats.

Question 5

What software do I need to open the files?

Accepted Answer

For Word (.docx) files: Microsoft Word 2016 or later, or Google Docs (free). For Excel (.xlsx) files: Microsoft Excel 2016 or later, or Google Sheets (free). For PDF files: any free PDF reader such as Adobe Acrobat Reader, Preview (Mac) or your browser. For ePub eBooks: Kindle app, Apple Books, Kobo, or any ePub reader — all free to download.

Question 6

Are the files compatible with Mac and Windows?

Accepted Answer

Yes, absolutely. All our files work on both Mac and Windows. PDF files work on any device including smartphones and tablets. ePub eBooks work on any eBook reader app on iOS, Android, Mac, Windows and Kindle devices.

Question 7

Are your resume templates ATS-friendly?

Accepted Answer

Yes. All our resume templates are professionally designed and tested against major Applicant Tracking Systems (ATS) used by US and UK employers — including Workday, Greenhouse, Lever, Taleo, iCIMS and BambooHR. They use clean formatting, standard fonts and proper heading structures that ATS software can read correctly.

Question 8

Which resume template should I choose for jobs in the USA or UK?

Accepted Answer

For USA jobs, choose a one-page resume template with a clean, modern layout — US employers prefer concise resumes without photos. For UK jobs, our CV templates follow British formatting standards. All templates are available in both A4 and US Letter paper sizes.

Question 9

How do I read the ePub eBooks on my Kindle?

Accepted Answer

Download the ePub file from your download link. Then email it to your Kindle email address (found in your Amazon account under "Manage Your Content and Devices") or use the Send to Kindle app on your computer. The eBook will appear in your Kindle library automatically.

Question 10

Can I print the PDF activity books and planners?

Accepted Answer

Yes! All our PDF products are print-ready. We recommend printing on standard US Letter (8.5 x 11 inch) or A4 paper. Kids activity books, coloring pages and planners are designed to look great when printed at home or at a print shop.

Question 11

Can I use these templates and eBooks commercially?

Accepted Answer

Our standard license covers personal use and use within your own small business — for example, using an invoice template for your own clients, or using a budget planner for your personal finances. You may not resell, redistribute or claim our products as your own. If you need a commercial license for larger scale use, please contact us at hello@vizanlabs.com.

Question 12

Can I customize the templates with my own branding?

Accepted Answer

Yes! All templates are fully editable. You can change colors, fonts, logos, text and layout to match your personal or business branding. If you need help customizing, we offer a professional customization service starting at just $2.99.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay and Google Pay — all processed securely through Lemon Squeezy, a trusted payment platform used by thousands of digital businesses worldwide.

Question 14

What is your refund policy?

Accepted Answer

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase for any reason, email us at support@vizanlabs.com within 30 days of purchase and we will issue a full refund — no questions asked.

Question 15

Is it safe to pay on your website?

Accepted Answer

Yes, completely safe. All payments are processed by Lemon Squeezy, which uses bank-level SSL encryption. We never store your card details. Lemon Squeezy is a trusted Merchant of Record used by thousands of digital product sellers worldwide.

Frequently Asked Questions

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eBooks & Printables

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